PRIVACY POLICY

• General Introduction
• What information do we collect?
• Conditions for the Processing of Personal Data
• How we use the collected data
• Retention of Personal Data
• Your Rights
• How we keep your data secure
• Modifications to the Privacy Policy

• General Introduction

• Joymatik N.V. (hereinafter also the “Company”, “we”, or “our”) offers online gambling services via www.BetShah.net (“the “Website”), and/or downloadable software and applications. The Company is committed to protecting the privacy of its users (hereinafter also called the “User(s),” “you”, or simply “your”) This Privacy Policy outlines our data protection policies, including how we use, disclose, and protect your Personal Data. It also explains your rights in respect of your Personal Data.
• Joymatik N.V. is the owner and operator of www.BetShah.net, a registered company under Curacao Law. Registration No. 157399, Address: Abraham de Veerstraat 9, Willemstad, Curacao. Joymatik N.V. has been licensed and regulated under the Curacao Gaming Authorities License No. Gaming Services Provider Authorized and Regulated By the Government of Curacao.
• We recommend that you carefully read and understand the Privacy Policy before making any decisions. You are confirming that you have read and understood this Privacy Policy by visiting the Website and downloading/using applications.

• What information do we collect?
  Two types of information are collected from our users:
  • Personal Data
    We collect the first type of information, which is personal data. This information identifies or may be used to identify an individual. The following are examples of personal data that we collect:
    • Name and surname
    • Your birthdate
    • Identification number
    • Telephone number
    • Email address
    • IP address
    • Information about bank accounts
    • Photo
  • Non-Personal Information
    We also collect non-identifiable information about Users, which can be gathered through the use of services (“Non Personal Information”). The non-personal information being collected includes technical information and usage data. Any Non-Personal Information that is connected to or linked with any Personal Data shall, for the duration of such connection or linkage, be considered Personal Data.
    Types of non-personal information we collect about or from you:
    • Log-in history, technical information transmitted from your device including certain software or hardware information (e.g. Type of browser and operating system used by your device, language preference, access times, etc. ).
    • Gameplay information (e.g. Gameplay information (e.g. ).
    • Device and connection information (this information includes information from your particular device for security and fraud detection prevention purposes).
    • Analytics information (this information includes information about how you use the services). This information is used to troubleshoot errors and bugs and for research purposes regarding the use and operation of Services.
    • Anonymous information: We can anonymize or de-identify information so that it cannot be used to identify you personally. This Privacy Policy does not restrict our use or disclosure of aggregated or de-identified data. We may share it with others, without restriction, for advertising or marketing purposes.
  • Unless you provide us with such information directly and on your initiative, or if we are required to process it in compliance with applicable legislation, we will not normally handle special categories of personal information. We will use security and restrictions to protect sensitive data that we transfer. This includes strict purpose limitation, access restrictions (including restricted access for staff who have completed specialized training), keeping a log of data access, restrictions on forward transfers, and additional security measures. The Website does not allow anyone under 18 to use the services. You should not use or download the services if you are not legally of age. We also ask you not to provide any Personal Data.
• Conditions for the Processing of Personal Data
  • The following purposes are the reasons for which personal data is processed:
    • Consent
      Before any data processing can begin, we require your consent. We provide the tools you need to access Personal Data Processing information before you use our services.
    • Respecting our contractual obligations
      Sometimes, we may be asked or need to transfer Personal Data from time to another provider to provide timely and high-quality service delivery to you.
    • Legitimate interests
      We may use your Personal Data to protect your experience with the services, quality, and security of the website. This is to allow us to provide you with a safe user experience.
      • Fraud prevention
      • Information and network security
      • Indicating potential criminal acts or threats against public security
    • Respecting the requirements of legislation
      We need to process data to meet various legal and/or regulatory obligations, such as complying with gambling license conditions and any AML/CTF legislation.
• How we use the collected data
  • Your Personal Data is used for the following purposes:
    • To create your account and give you access to it
    • To offer and operate services
    • To keep in touch with you, and to keep you updated on the latest news about our services and offers;
    • To perform statistical and analytic research to improve and personalize the services.
    • To manage customer relationships
    • To assist and troubleshoot services and to answer your questions;
    • To prevent fraud and other illegal activity, or any other activity that could jeopardize the integrity of the services.
    • To investigate any violations of our policies or T&Cs
    • To resolve any disputes arising from your use of the service;
    • To help us meet our regulatory obligations.
  • We may continue processing your Personal Data if you withdraw your consent or have not consented to our processing.
    • if processing is necessary for the performance or the contract between us and you;
    • If processing is required to comply with a legal obligation to Which We are subject
    • If processing is required for legitimate interests of the Company (including security reasons or marketing purposes)
  • We may have to transfer your Personal Data to these entities in order to provide you services via our Websites or apps.
    • Our third-party providers
      These could include software and hosting providers as well as banks and payment processors. We have created a binding agreement to provide at least the same level protection for data that we provide under the Privacy Policy to ensure confidentiality and safety of data being transferred to third-party contractors.
    • Authorities such as courts, regulators, and police may ask for certain information about our users in order to verify that our services comply with the applicable laws. This is done to prevent fraud or other illegal activities.
    • Sport bodies
      If we suspect match-fixing, or a violation of sport regulations, we may have to give information to the relevant sports bodies
  • The Website may contain links to or from third-party websites. The Company cannot be held responsible for the privacy policies of such websites. Before submitting personal data to third parties, we encourage you to read through the policies.
• Retention of Personal Data
  The Company will keep your Personal Data for as long as your account is active. It may also retain it for a further period of five years if necessary to allow the Company to fulfill its legal obligations under any applicable laws or regulations.
• Your Rights
  Contact us by email at [email protected] to make a request:
  • To have access and be informed about your Personal Data
  • To erase Personal Data;
  • To update or change any Personal Data
  • To limit or stop further use of Personal Data
  • To oppose the processing of Personal Data
  • To withdraw your consent for our processing activities
  • Not to be subject to automated processing-based decisions
  • To transfer Personal Data.
• These rights are not absolute. We can refuse to approve your request if we consider that the legal requirements are met.
• How we keep your data secure
  We take great care when implementing and maintaining security for your data and services. To prevent unauthorized access, we have implemented appropriate technological and physical safeguards. We also ensure that the correct use of data collected online is done. Our staff are trained on a regular basis to protect Personal Data. The Company’s safeguards are determined by the sensitive nature of the data we store and collect. We take reasonable precautions to protect the data but we are not responsible for any unauthorized access or misuse of the services.
• Modifications to the Privacy Policy
  The Company reserves all rights to modify, amend and change the Privacy Policy at any time. It is your responsibility to ensure that you have the most current Privacy Policy. Every login you make to your account through the Website signifies that you have read and consented to the most current version of the Privacy policy. We will notify you if we make material changes to the Privacy Policy. This may be done via email, SMS, notices on websites, or any other method (or combination thereof) according to the permission we have received from you.

Download